{"id":225285,"date":"2026-08-10T08:49:52","date_gmt":"2026-08-10T08:49:52","guid":{"rendered":"https:\/\/ferefen.com\/livraison\/"},"modified":"2026-10-15T18:46:24","modified_gmt":"2026-10-15T18:46:24","slug":"livraison","status":"publish","type":"page","link":"https:\/\/ferefen.com\/livraison\/","title":{"rendered":"Livraison"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section ffhero preset--module--divi-section--ffhero\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_breadcrumbs_0 et_pb_breadcrumbs et_pb_module et_flex_module preset--module--divi-breadcrumbs--ffariane\"><div class=\"et_pb_module_inner\"><nav class=\"et_pb_breadcrumbs--trail\" aria-label=\"Fil D\u2019Ariane\"><a href=\"https:\/\/ferefen.com\" class=\"et_pb_breadcrumbs--breadcrumb et_pb_breadcrumbs--home\">Accueil<\/a><span class=\"et_pb_breadcrumbs--separator\">\u203a<\/span><span class=\"et_pb_breadcrumbs--current et_pb_breadcrumbs--breadcrumb\">Archives<\/span><\/nav><\/div><\/div>\n<div class=\"et_pb_heading_0 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--ktyi2f2osm\"><div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_header\">Livraison<\/h1><\/div><\/div>\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--ffhero-soustitre\"><div class=\"et_pb_text_inner\"><p>Partout au Mali : tarifs, d\u00e9lais et conditions de livraison.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\">\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section preset--module--divi-section--default\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Nous livrons partout au Mali. Cette page pr\u00e9cise nos zones, nos tarifs, nos d\u00e9lais et le d\u00e9roulement de la r\u00e9ception. Les frais de livraison s\u2019ajoutent au prix des articles et sont affich\u00e9s avant la validation de votre commande, comme le pr\u00e9voit l\u2019article 17 de la loi n\u00b0 2016-012 du 6 mai 2016.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_group_0 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-sommaire\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Sommaire<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_1 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Sur cette page<\/h2><\/div><\/div>\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><ol class=\"ffl-toc\">\n<li><a href=\"#ffl-1\">Zones et tarifs<\/a><\/li>\n<li><a href=\"#ffl-2\">Livraison offerte \u00e0 Bamako<\/a><\/li>\n<li><a href=\"#ffl-3\">Choisir sa livraison<\/a><\/li>\n<li><a href=\"#ffl-4\">D\u00e9lais et retards<\/a><\/li>\n<li><a href=\"#ffl-5\">Paiement \u00e0 la livraison<\/a><\/li>\n<li><a href=\"#ffl-6\">R\u00e9ception du colis<\/a><\/li>\n<li><a href=\"#ffl-7\">Retours<\/a><\/li>\n<li><a href=\"#ffl-refs\">Textes de r\u00e9f\u00e9rence<\/a><\/li>\n<\/ol>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_1 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-1\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>01<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_2 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Zones et tarifs<\/h2><\/div><\/div>\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><ul>\n<li><strong>Bamako :<\/strong> 1 500 FCFA, livraison sous 24 \u00e0 48 heures.<\/li>\n<li><strong>R\u00e9gions du Mali :<\/strong> 3 500 FCFA, livraison sous 2 \u00e0 5 jours ouvr\u00e9s.<\/li>\n<li><strong>Zones \u00e9loign\u00e9es ou gros colis :<\/strong> le tarif et le d\u00e9lai vous sont communiqu\u00e9s et valid\u00e9s avec vous avant l\u2019exp\u00e9dition.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_2 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-2\">\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>02<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_3 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Livraison offerte \u00e0 Bamako<\/h2><\/div><\/div>\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>La livraison est offerte \u00e0 Bamako d\u00e8s <strong>50 000 FCFA<\/strong> d\u2019achat. L\u2019option \u00ab Livraison \u00e0 Bamako offerte \u00bb appara\u00eet automatiquement au moment de la commande lorsque votre panier atteint ce montant. L\u2019offre ne s\u2019applique pas aux livraisons en r\u00e9gions.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_3 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-3\">\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>03<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_4 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Choisir sa livraison<\/h2><\/div><\/div>\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Au moment de la commande, s\u00e9lectionnez la m\u00e9thode qui correspond \u00e0 votre adresse : Bamako ou r\u00e9gions du Mali.<\/p>\n<p>Pour une zone \u00e9loign\u00e9e ou un colis volumineux, contactez-nous avant de commander, au +223 75 38 79 38 (appel ou WhatsApp) ou <a href=\"mailto:contact@ferefen.com\">contact@ferefen.com<\/a> : nous vous indiquons le tarif et le d\u00e9lai, et la commande n\u2019est exp\u00e9di\u00e9e qu\u2019apr\u00e8s votre accord.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_4 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-4\">\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>04<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_5 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">D\u00e9lais et retards<\/h2><\/div><\/div>\n<div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Les d\u00e9lais indiqu\u00e9s sont indicatifs. En cas de retard, nous vous pr\u00e9venons. Si la livraison n\u2019intervient pas dans le d\u00e9lai convenu, vous pouvez annuler la commande (article 69 de la loi n\u00b0 2016-012). Vous pouvez suivre l\u2019\u00e9tat de votre commande sur la page <a href=\"\/suivi-commande\/\">Suivi de commande<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_5 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-5\">\n<div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>05<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_6 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Paiement \u00e0 la livraison<\/h2><\/div><\/div>\n<div class=\"et_pb_text_14 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Le r\u00e8glement se fait \u00e0 la r\u00e9ception de votre colis, en esp\u00e8ces ou par Orange Money, apr\u00e8s v\u00e9rification. Les frais de livraison sont r\u00e9gl\u00e9s en m\u00eame temps que vos articles.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_6 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-6\">\n<div class=\"et_pb_text_15 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>06<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_7 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">R\u00e9ception du colis<\/h2><\/div><\/div>\n<div class=\"et_pb_text_16 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>V\u00e9rifiez le colis devant le livreur : \u00e9tat de l\u2019emballage, article conforme, accessoires pr\u00e9sents. Un d\u00e9faut constat\u00e9 \u00e0 ce moment-l\u00e0 est pris en charge imm\u00e9diatement. Ensuite, signalez-nous tout probl\u00e8me au +223 75 38 79 38 (appel ou WhatsApp) ou <a href=\"mailto:contact@ferefen.com\">contact@ferefen.com<\/a>, en indiquant votre num\u00e9ro de commande.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_7 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-7\">\n<div class=\"et_pb_text_17 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>07<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_8 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Retours<\/h2><\/div><\/div>\n<div class=\"et_pb_text_18 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Vous disposez de <strong>14 jours<\/strong> apr\u00e8s r\u00e9ception pour changer d\u2019avis. Les conditions et les exceptions sont d\u00e9taill\u00e9es dans notre <a href=\"\/politique-retour\/\">Politique de retour<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_8 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-refs\">\n<div class=\"et_pb_text_19 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>R\u00e9f\u00e9rences<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_9 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Textes de r\u00e9f\u00e9rence<\/h2><\/div><\/div>\n<div class=\"et_pb_text_20 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><ul>\n<li><a href=\"https:\/\/www.sgg-mali.ml\/JO\/2016\/mali-jo-2016-22.pdf\" target=\"_blank\" rel=\"noopener\">Loi n\u00b0 2016-012 du 6 mai 2016<\/a> relative aux transactions, \u00e9changes et services \u00e9lectroniques (Journal officiel du 27 mai 2016)<\/li>\n<li><a href=\"https:\/\/www.ecolex.org\/fr\/details\/legislation\/loi-n2015-036-du-16-juillet-2015-portant-protection-du-consommateur-lex-faoc153143\/\" target=\"_blank\" rel=\"noopener\">Loi n\u00b0 2015-036 du 16 juillet 2015<\/a> portant protection du consommateur, et son <a href=\"https:\/\/faolex.fao.org\/docs\/pdf\/mli160444.pdf\" target=\"_blank\" rel=\"noopener\">d\u00e9cret d\u2019application n\u00b0 2016-0482\/P-RM du 7 juillet 2016<\/a><\/li>\n<\/ul>\n<p>Les liens m\u00e8nent au Journal officiel de la R\u00e9publique du Mali ou \u00e0 des bases juridiques publiques. Seuls les textes publi\u00e9s au Journal officiel font foi.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-225285","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Livraison - Ferefen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ferefen.com\/livraison\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livraison - Ferefen\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ferefen.com\/livraison\/\" \/>\n<meta property=\"og:site_name\" content=\"Ferefen\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/ferefen\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-15T18:46:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ferefen.com\\\/livraison\\\/\",\"url\":\"https:\\\/\\\/ferefen.com\\\/livraison\\\/\",\"name\":\"Livraison - 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