{"id":225283,"date":"2026-08-10T08:49:52","date_gmt":"2026-08-10T08:49:52","guid":{"rendered":"https:\/\/ferefen.com\/politique-retour\/"},"modified":"2026-10-15T18:46:24","modified_gmt":"2026-10-15T18:46:24","slug":"politique-retour","status":"publish","type":"page","link":"https:\/\/ferefen.com\/politique-retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section ffhero preset--module--divi-section--ffhero\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_breadcrumbs_0 et_pb_breadcrumbs et_pb_module et_flex_module preset--module--divi-breadcrumbs--ffariane\"><div class=\"et_pb_module_inner\"><nav class=\"et_pb_breadcrumbs--trail\" aria-label=\"Fil D\u2019Ariane\"><a href=\"https:\/\/ferefen.com\" class=\"et_pb_breadcrumbs--breadcrumb et_pb_breadcrumbs--home\">Accueil<\/a><span class=\"et_pb_breadcrumbs--separator\">\u203a<\/span><span class=\"et_pb_breadcrumbs--current et_pb_breadcrumbs--breadcrumb\">Archives<\/span><\/nav><\/div><\/div>\n<div class=\"et_pb_heading_0 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--ktyi2f2osm\"><div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_header\">Politique de retour<\/h1><\/div><\/div>\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--ffhero-soustitre\"><div class=\"et_pb_text_inner\"><p>14 jours pour changer d\u2019avis, et les articles d\u00e9fectueux toujours repris.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\">\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section preset--module--divi-section--default\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Vous disposez de <strong>14 jours<\/strong> apr\u00e8s r\u00e9ception pour changer d\u2019avis, sans avoir \u00e0 vous justifier. Un article d\u00e9fectueux ou non conforme est toujours repris. Cette politique applique les articles 72 \u00e0 75 de la loi n\u00b0 2016-012 du 6 mai 2016.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_group_0 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-sommaire\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Sommaire<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_1 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Sur cette page<\/h2><\/div><\/div>\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><ol class=\"ffl-toc\">\n<li><a href=\"#ffl-1\">D\u00e9lai de r\u00e9tractation<\/a><\/li>\n<li><a href=\"#ffl-2\">V\u00e9rifiez \u00e0 la livraison<\/a><\/li>\n<li><a href=\"#ffl-3\">Comment faire<\/a><\/li>\n<li><a href=\"#ffl-4\">Frais de retour<\/a><\/li>\n<li><a href=\"#ffl-5\">Remboursement<\/a><\/li>\n<li><a href=\"#ffl-6\">Articles exclus<\/a><\/li>\n<li><a href=\"#ffl-7\">Article d\u00e9fectueux ou non conforme<\/a><\/li>\n<li><a href=\"#ffl-refs\">Textes de r\u00e9f\u00e9rence<\/a><\/li>\n<\/ol>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_1 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-1\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>01<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_2 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">D\u00e9lai de r\u00e9tractation<\/h2><\/div><\/div>\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Vous disposez de <strong>14 jours calendaires<\/strong> \u00e0 compter du jour o\u00f9 vous recevez votre colis pour vous r\u00e9tracter, sans motif (article 72). Si vous pr\u00e9f\u00e9rez un autre article, nous pouvons aussi vous proposer un \u00e9change.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_2 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-2\">\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>02<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_3 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">V\u00e9rifiez \u00e0 la livraison<\/h2><\/div><\/div>\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Nos commandes \u00e9tant pay\u00e9es \u00e0 la r\u00e9ception, v\u00e9rifiez l\u2019article devant le livreur : \u00e9tat de l\u2019emballage, article conforme, accessoires pr\u00e9sents. Un d\u00e9faut constat\u00e9 \u00e0 ce moment-l\u00e0 est pris en charge imm\u00e9diatement.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_3 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-3\">\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>03<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_4 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Comment faire<\/h2><\/div><\/div>\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><ul>\n<li>Pr\u00e9venez-nous avant la fin du d\u00e9lai de 14 jours (article 73), par WhatsApp au +223 75 38 79 38 ou \u00e0 <a href=\"mailto:contact@ferefen.com\">contact@ferefen.com<\/a>, avec votre num\u00e9ro de commande.<\/li>\n<li>Renvoyez ou remettez l\u2019article dans les 14 jours qui suivent : nous vous indiquons le point de retour ou convenons d\u2019un enl\u00e8vement.<\/li>\n<li>Rendez l\u2019article complet, avec ses accessoires et, si possible, son emballage d\u2019origine.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_4 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-4\">\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>04<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_5 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Frais de retour<\/h2><\/div><\/div>\n<div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Si vous changez d\u2019avis, les frais directs de renvoi de l\u2019article restent \u00e0 votre charge (article 73). Si l\u2019article est d\u00e9fectueux, non conforme ou si nous nous sommes tromp\u00e9s, le retour est enti\u00e8rement \u00e0 nos frais.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_5 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-5\">\n<div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>05<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_6 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Remboursement<\/h2><\/div><\/div>\n<div class=\"et_pb_text_14 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Nous remboursons toutes les sommes pay\u00e9es, <strong>frais de livraison initiaux compris<\/strong>, au plus tard 14 jours apr\u00e8s avoir \u00e9t\u00e9 inform\u00e9s de votre r\u00e9tractation (article 74). Le remboursement se fait par le m\u00eame moyen que votre paiement : en esp\u00e8ces si vous avez pay\u00e9 en esp\u00e8ces, par Orange Money si vous avez pay\u00e9 par Orange Money. Nous pouvons attendre d\u2019avoir r\u00e9cup\u00e9r\u00e9 l\u2019article, ou la preuve de son renvoi, avant de rembourser.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_6 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-6\">\n<div class=\"et_pb_text_15 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>06<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_7 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Articles exclus<\/h2><\/div><\/div>\n<div class=\"et_pb_text_16 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Comme le pr\u00e9voit l\u2019article 75, le droit de r\u00e9tractation ne s\u2019applique pas :<\/p>\n<ul>\n<li>aux articles scell\u00e9s qui ne peuvent \u00eatre renvoy\u00e9s pour des raisons d\u2019hygi\u00e8ne ou de sant\u00e9 une fois descell\u00e9s apr\u00e8s la livraison (lingerie, sous-v\u00eatements, articles de soin) ;<\/li>\n<li>aux articles fabriqu\u00e9s selon vos sp\u00e9cifications ou nettement personnalis\u00e9s ;<\/li>\n<li>aux produits susceptibles de se d\u00e9t\u00e9riorer ou de se p\u00e9rimer rapidement.<\/li>\n<\/ul>\n<p>Ces articles restent repris s\u2019ils sont d\u00e9fectueux ou non conformes.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_7 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-7\">\n<div class=\"et_pb_text_17 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>07<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_8 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Article d\u00e9fectueux ou non conforme<\/h2><\/div><\/div>\n<div class=\"et_pb_text_18 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Signalez-nous le probl\u00e8me d\u00e8s que possible avec une photo ou une courte vid\u00e9o. Apr\u00e8s v\u00e9rification, nous vous proposons l\u2019\u00e9change, la r\u00e9paration ou le remboursement, sans frais pour vous, en plus des garanties pr\u00e9vues par la loi et, le cas \u00e9ch\u00e9ant, par le fabricant (voir nos <a href=\"\/cgv\/\">CGV<\/a>).<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_8 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-refs\">\n<div class=\"et_pb_text_19 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>R\u00e9f\u00e9rences<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_9 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Textes de r\u00e9f\u00e9rence<\/h2><\/div><\/div>\n<div class=\"et_pb_text_20 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><ul>\n<li><a href=\"https:\/\/www.sgg-mali.ml\/JO\/2016\/mali-jo-2016-22.pdf\" target=\"_blank\" rel=\"noopener\">Loi n\u00b0 2016-012 du 6 mai 2016<\/a> relative aux transactions, \u00e9changes et services \u00e9lectroniques (Journal officiel du 27 mai 2016)<\/li>\n<li><a href=\"https:\/\/www.ecolex.org\/fr\/details\/legislation\/loi-n2015-036-du-16-juillet-2015-portant-protection-du-consommateur-lex-faoc153143\/\" target=\"_blank\" rel=\"noopener\">Loi n\u00b0 2015-036 du 16 juillet 2015<\/a> portant protection du consommateur, et son <a href=\"https:\/\/faolex.fao.org\/docs\/pdf\/mli160444.pdf\" target=\"_blank\" rel=\"noopener\">d\u00e9cret d\u2019application n\u00b0 2016-0482\/P-RM du 7 juillet 2016<\/a><\/li>\n<\/ul>\n<p>Les liens m\u00e8nent au Journal officiel de la R\u00e9publique du Mali ou \u00e0 des bases juridiques publiques. Seuls les textes publi\u00e9s au Journal officiel font foi.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-225283","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour - Ferefen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ferefen.com\/politique-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour - Ferefen\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ferefen.com\/politique-retour\/\" \/>\n<meta property=\"og:site_name\" content=\"Ferefen\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/ferefen\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-15T18:46:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ferefen.com\\\/politique-retour\\\/\",\"url\":\"https:\\\/\\\/ferefen.com\\\/politique-retour\\\/\",\"name\":\"Politique de retour - 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