{"id":226234,"date":"2026-10-14T17:35:58","date_gmt":"2026-10-14T17:35:58","guid":{"rendered":"https:\/\/ferefen.com\/?p=226234"},"modified":"2026-10-14T17:35:58","modified_gmt":"2026-10-14T17:35:58","slug":"suivre-sa-commande-ferefen","status":"publish","type":"post","link":"https:\/\/ferefen.com\/suivre-sa-commande-ferefen\/","title":{"rendered":"Suivre sa commande Ferefen, \u00e9tape par \u00e9tape"},"content":{"rendered":"\n

Votre commande est valid\u00e9e : vous voulez savoir quand elle arrive. Voici o\u00f9 trouver l'information, ce que signifie chaque statut, et quoi faire si quelque chose ne va pas.<\/p>\n\n\n\n

Gardez votre num\u00e9ro de commande<\/h2>\n\n\n\n

Apr\u00e8s validation, vous recevez un e-mail de confirmation avec votre num\u00e9ro de commande. Notez-le : c'est lui qui permet de suivre la commande et de la retrouver rapidement si vous nous contactez.<\/p>\n\n\n\n

Quatre fa\u00e7ons de suivre votre commande<\/h2>\n\n\n\n
    \n
  1. Sur la page Suivi de commande<\/a><\/strong> : saisissez votre num\u00e9ro de commande et l'adresse e-mail utilis\u00e9e lors de l'achat.<\/li>\n\n\n\n
  2. Depuis votre compte client<\/strong>, si vous en avez cr\u00e9\u00e9 un : toutes vos commandes et leur statut y figurent.<\/li>\n\n\n\n
  3. Par WhatsApp<\/strong> au +223 75 38 79 38<\/a>, en indiquant votre num\u00e9ro de commande.<\/li>\n\n\n\n
  4. Par e-mail<\/strong> \u00e0 contact@ferefen.com<\/a>, avec votre num\u00e9ro de commande.<\/li>\n\n\n<\/ol>\n\n\n\n

    Ce que signifie chaque statut<\/h2>\n\n\n\n
    Statut<\/th>Ce qui se passe<\/th><\/tr><\/thead>
    En attente<\/td>Nous avons re\u00e7u votre commande et nous la v\u00e9rifions.<\/td><\/tr>
    En cours<\/td>Votre commande est confirm\u00e9e et en pr\u00e9paration pour la livraison.<\/td><\/tr>
    Termin\u00e9e<\/td>Votre commande vous a \u00e9t\u00e9 livr\u00e9e et r\u00e9gl\u00e9e.<\/td><\/tr>
    Annul\u00e9e<\/td>La commande a \u00e9t\u00e9 annul\u00e9e. Contactez-nous si ce n'est pas volontaire.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Les d\u00e9lais \u00e0 attendre<\/h2>\n\n\n\n
      \n
    • Bamako : 24 \u00e0 48 heures.<\/li>\n\n\n\n
    • R\u00e9gions du Mali : 2 \u00e0 5 jours ouvr\u00e9s.<\/li>\n\n\n\n
    • Livraison sp\u00e9ciale (zones \u00e9loign\u00e9es ou gros colis) : le d\u00e9lai vous est communiqu\u00e9 avant l'envoi, et la commande part apr\u00e8s votre accord sur le tarif.<\/li>\n\n\n<\/ul>\n\n\n\n

      Le jour de la livraison<\/h2>\n\n\n\n
        \n
      • Gardez votre t\u00e9l\u00e9phone joignable : le livreur peut vous appeler.<\/li>\n\n\n\n
      • Pr\u00e9parez votre paiement, en esp\u00e8ces ou par Orange Money.<\/li>\n\n\n\n
      • V\u00e9rifiez le colis devant le livreur : un d\u00e9faut constat\u00e9 \u00e0 ce moment-l\u00e0 est pris en charge imm\u00e9diatement.<\/li>\n\n\n<\/ul>\n\n\n\n

        Un probl\u00e8me ? Que faire<\/h2>\n\n\n\n
          \n
        • Le d\u00e9lai annonc\u00e9 est d\u00e9pass\u00e9<\/strong> : \u00e9crivez-nous sur WhatsApp avec votre num\u00e9ro de commande, nous v\u00e9rifions o\u00f9 elle en est.<\/li>\n\n\n\n
        • Le statut indique \u00ab Annul\u00e9e \u00bb sans raison<\/strong> : contactez-nous pour comprendre et, si besoin, relancer la commande.<\/li>\n\n\n\n
        • Vous ne retrouvez plus votre num\u00e9ro<\/strong> : \u00e9crivez-nous avec votre nom et le num\u00e9ro de t\u00e9l\u00e9phone utilis\u00e9 lors de la commande.<\/li>\n\n\n<\/ul>\n\n\n\n

          Notre \u00e9quipe r\u00e9pond du lundi au samedi, de 8 h \u00e0 18 h.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

          Num\u00e9ro de commande, statuts, WhatsApp : comment savoir o\u00f9 en est votre commande Ferefen et que faire en cas de retard.<\/p>\n","protected":false},"author":1,"featured_media":226245,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[166],"tags":[],"class_list":["post-226234","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-commander-chez-ferefen"],"yoast_head":"\nSuivre sa commande Ferefen, \u00e9tape par \u00e9tape - Ferefen<\/title>\n<meta name=\"description\" content=\"Num\u00e9ro de commande, statuts, WhatsApp : comment savoir o\u00f9 en est votre commande Ferefen et que faire en cas de retard.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ferefen.com\/suivre-sa-commande-ferefen\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suivre sa commande Ferefen, \u00e9tape par \u00e9tape - 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