{"id":225284,"date":"2026-08-10T08:49:52","date_gmt":"2026-08-10T08:49:52","guid":{"rendered":"https:\/\/ferefen.com\/cgv\/"},"modified":"2026-10-15T18:46:24","modified_gmt":"2026-10-15T18:46:24","slug":"cgv","status":"publish","type":"page","link":"https:\/\/ferefen.com\/cgv\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales de vente"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section ffhero preset--module--divi-section--ffhero\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_breadcrumbs_0 et_pb_breadcrumbs et_pb_module et_flex_module preset--module--divi-breadcrumbs--ffariane\"><div class=\"et_pb_module_inner\"><nav class=\"et_pb_breadcrumbs--trail\" aria-label=\"Fil D\u2019Ariane\"><a href=\"https:\/\/ferefen.com\" class=\"et_pb_breadcrumbs--breadcrumb et_pb_breadcrumbs--home\">Accueil<\/a><span class=\"et_pb_breadcrumbs--separator\">\u203a<\/span><span class=\"et_pb_breadcrumbs--current et_pb_breadcrumbs--breadcrumb\">Archives<\/span><\/nav><\/div><\/div>\n<div class=\"et_pb_heading_0 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--ktyi2f2osm\"><div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_header\">Conditions g\u00e9n\u00e9rales de vente<\/h1><\/div><\/div>\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--ffhero-soustitre\"><div class=\"et_pb_text_inner\"><p>Vos droits et nos engagements pour toute commande pass\u00e9e sur ferefen.com ou par WhatsApp.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\">\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section preset--module--divi-section--default\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Les pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente (CGV) s\u2019appliquent \u00e0 toute commande pass\u00e9e sur ferefen.com ou par WhatsApp aupr\u00e8s de Ferefen. Elles vous informent avant l\u2019achat, comme le pr\u00e9voient les articles 54 et suivants de la loi n\u00b0 2016-012 du 6 mai 2016.<\/p>\n<\/div><\/div>\n<div class=\"et_pb_group_0 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-sommaire\">\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Sommaire<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_1 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Sur cette page<\/h2><\/div><\/div>\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><ol class=\"ffl-toc\">\n<li><a href=\"#ffl-1\">Objet<\/a><\/li>\n<li><a href=\"#ffl-2\">Vendeur<\/a><\/li>\n<li><a href=\"#ffl-3\">Produits<\/a><\/li>\n<li><a href=\"#ffl-4\">Prix<\/a><\/li>\n<li><a href=\"#ffl-5\">Commande<\/a><\/li>\n<li><a href=\"#ffl-6\">Paiement<\/a><\/li>\n<li><a href=\"#ffl-7\">Livraison<\/a><\/li>\n<li><a href=\"#ffl-8\">R\u00e9ception et conformit\u00e9<\/a><\/li>\n<li><a href=\"#ffl-9\">Droit de r\u00e9tractation<\/a><\/li>\n<li><a href=\"#ffl-10\">Garanties<\/a><\/li>\n<li><a href=\"#ffl-11\">Responsabilit\u00e9<\/a><\/li>\n<li><a href=\"#ffl-12\">Donn\u00e9es personnelles<\/a><\/li>\n<li><a href=\"#ffl-13\">R\u00e9clamations et litiges<\/a><\/li>\n<li><a href=\"#ffl-refs\">Textes de r\u00e9f\u00e9rence<\/a><\/li>\n<\/ol>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_1 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-1\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>01<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_2 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Objet<\/h2><\/div><\/div>\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Les CGV d\u00e9finissent les droits et obligations de Ferefen et du client pour la vente en ligne des produits pr\u00e9sent\u00e9s sur le site. Toute commande implique leur acceptation. Elles compl\u00e8tent nos <a href=\"\/conditions-dutilisation\/\">Conditions d\u2019utilisation<\/a>, notre page <a href=\"\/livraison\/\">Livraison<\/a> et notre <a href=\"\/politique-retour\/\">Politique de retour<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_2 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-2\">\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>02<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_3 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Vendeur<\/h2><\/div><\/div>\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><ul>\n<li><strong>Nom commercial :<\/strong> FEREFEN, entreprise individuelle<\/li>\n<li><strong>Exploitant :<\/strong> Mo\u00efse DOUGNON<\/li>\n<li><strong>Si\u00e8ge :<\/strong> Million-Kin, S\u00e9var\u00e9, Mali<\/li>\n<li><strong>RCCM et NIF :<\/strong> immatriculation en cours<\/li>\n<li><strong>Contact :<\/strong> +223 75 38 79 38 (appel ou WhatsApp) ou <a href=\"mailto:contact@ferefen.com\">contact@ferefen.com<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_3 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-3\">\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>03<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_4 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Produits<\/h2><\/div><\/div>\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Chaque fiche pr\u00e9sente les caract\u00e9ristiques, photos, prix et disponibilit\u00e9 de l\u2019article. Les photos sont fournies \u00e0 titre d\u2019illustration. Les offres valent dans la limite des stocks : si un article n\u2019est plus disponible apr\u00e8s votre commande, nous vous pr\u00e9venons et vous proposons un article \u00e9quivalent ou l\u2019annulation sans frais.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_4 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-4\">\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>04<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_5 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Prix<\/h2><\/div><\/div>\n<div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Les prix sont indiqu\u00e9s en francs CFA (FCFA) et correspondent au montant \u00e0 payer pour l\u2019article, toutes taxes comprises. Les frais de livraison s\u2019y ajoutent ; ils d\u00e9pendent de votre localisation et sont affich\u00e9s avant la validation de la commande (article 17 de la loi n\u00b0 2016-012). Le prix applicable est celui affich\u00e9 au moment de votre commande.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_5 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-5\">\n<div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>05<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_6 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Commande<\/h2><\/div><\/div>\n<div class=\"et_pb_text_14 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><ul>\n<li><strong>Sur le site :<\/strong> ajoutez vos articles au panier, indiquez vos coordonn\u00e9es et votre adresse, choisissez la livraison et le paiement, acceptez les CGV, puis validez. Aucun compte n\u2019est n\u00e9cessaire.<\/li>\n<li><strong>Par WhatsApp<\/strong> au +223 75 38 79 38 : indiquez les articles et votre adresse ; nous confirmons ensemble le montant total.<\/li>\n<\/ul>\n<p>Nous accusons r\u00e9ception de votre commande sans d\u00e9lai par voie \u00e9lectronique, avec son r\u00e9capitulatif (article 60). La vente est conclue \u00e0 cette confirmation. Nous conservons la trace de la commande pendant 5 ans et vous en remettons une copie sur simple demande.<\/p>\n<p>Ferefen peut refuser ou annuler une commande en cas d\u2019informations incompl\u00e8tes ou inexactes, d\u2019article indisponible ou de commandes ant\u00e9rieures refus\u00e9es \u00e0 la livraison sans motif ; vous en \u00eates inform\u00e9.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_6 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-6\">\n<div class=\"et_pb_text_15 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>06<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_7 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Paiement<\/h2><\/div><\/div>\n<div class=\"et_pb_text_16 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Les moyens de paiement disponibles sont affich\u00e9s au moment de la commande. Aujourd\u2019hui, le paiement se fait \u00e0 la livraison, en esp\u00e8ces ou par Orange Money, apr\u00e8s v\u00e9rification du colis. D\u2019autres moyens (Orange Money en ligne, virement, carte bancaire) seront propos\u00e9s progressivement et signal\u00e9s au moment de la commande. Aucune donn\u00e9e bancaire n\u2019est enregistr\u00e9e sur le site.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_7 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-7\">\n<div class=\"et_pb_text_17 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>07<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_8 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Livraison<\/h2><\/div><\/div>\n<div class=\"et_pb_text_18 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><ul>\n<li><strong>Bamako :<\/strong> 1 500 FCFA, sous 24 \u00e0 48 heures ; offerte d\u00e8s 50 000 FCFA d\u2019achat.<\/li>\n<li><strong>R\u00e9gions du Mali :<\/strong> 3 500 FCFA, sous 2 \u00e0 5 jours ouvr\u00e9s.<\/li>\n<li><strong>Zones \u00e9loign\u00e9es ou gros colis :<\/strong> tarif et d\u00e9lai communiqu\u00e9s et valid\u00e9s avec vous avant l\u2019exp\u00e9dition.<\/li>\n<\/ul>\n<p>Les d\u00e9lais sont indicatifs ; nous vous pr\u00e9venons en cas de retard. Si la livraison n\u2019intervient pas dans le d\u00e9lai convenu, vous pouvez annuler la commande (article 69). D\u00e9tails sur la page <a href=\"\/livraison\/\">Livraison<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_8 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-8\">\n<div class=\"et_pb_text_19 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>08<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_9 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">R\u00e9ception et conformit\u00e9<\/h2><\/div><\/div>\n<div class=\"et_pb_text_20 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>V\u00e9rifiez le colis devant le livreur : \u00e9tat de l\u2019emballage, article conforme, accessoires pr\u00e9sents. Un d\u00e9faut constat\u00e9 \u00e0 ce moment-l\u00e0 est pris en charge imm\u00e9diatement. Ensuite, signalez-nous tout probl\u00e8me au +223 75 38 79 38 (appel ou WhatsApp) ou <a href=\"mailto:contact@ferefen.com\">contact@ferefen.com<\/a>, en indiquant votre num\u00e9ro de commande.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_9 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-9\">\n<div class=\"et_pb_text_21 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>09<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_10 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Droit de r\u00e9tractation<\/h2><\/div><\/div>\n<div class=\"et_pb_text_22 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Vous disposez de <strong>14 jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception pour vous r\u00e9tracter sans motif (article 72). Les frais directs de renvoi restent \u00e0 votre charge (article 73) et nous remboursons toutes les sommes pay\u00e9es, frais de livraison initiaux compris, sous 14 jours (article 74). Certains articles en sont exclus, notamment les articles d\u2019hygi\u00e8ne descell\u00e9s (article 75). Modalit\u00e9s compl\u00e8tes dans notre <a href=\"\/politique-retour\/\">Politique de retour<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_10 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-10\">\n<div class=\"et_pb_text_23 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>10<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_11 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Garanties<\/h2><\/div><\/div>\n<div class=\"et_pb_text_24 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Les produits b\u00e9n\u00e9ficient des garanties pr\u00e9vues par le droit malien, notamment la loi n\u00b0 2015-036 du 16 juillet 2015 portant protection du consommateur, en cas de d\u00e9faut ou de non-conformit\u00e9. Lorsqu\u2019un produit dispose en plus d\u2019une garantie du fabricant, sa dur\u00e9e et ses conditions sont pr\u00e9cis\u00e9es sur la fiche ou dans l\u2019emballage. Les garanties ne couvrent pas l\u2019usure normale ni les dommages dus \u00e0 une mauvaise utilisation, \u00e0 une chute ou \u00e0 une intervention non autoris\u00e9e.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_11 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-11\">\n<div class=\"et_pb_text_25 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>11<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_12 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Responsabilit\u00e9<\/h2><\/div><\/div>\n<div class=\"et_pb_text_26 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Ferefen est responsable envers vous de la bonne ex\u00e9cution de la commande (article 77 de la loi n\u00b0 2016-012), et ne peut s\u2019en exon\u00e9rer que dans les conditions pr\u00e9vues par cet article. En cas de force majeure emp\u00eachant la livraison, nous vous informons et vous proposons de reporter ou d\u2019annuler la commande sans frais.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_12 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-12\">\n<div class=\"et_pb_text_27 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>12<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_13 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Donn\u00e9es personnelles<\/h2><\/div><\/div>\n<div class=\"et_pb_text_28 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Les donn\u00e9es recueillies lors de la commande servent \u00e0 son traitement et \u00e0 sa livraison. Elles sont trait\u00e9es conform\u00e9ment \u00e0 notre <a href=\"\/confidentialite\/\">Politique de confidentialit\u00e9<\/a> et \u00e0 la loi n\u00b0 2013-015 du 21 mai 2013.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_13 et_pb_group et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-13\">\n<div class=\"et_pb_text_29 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>13<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_14 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">R\u00e9clamations et litiges<\/h2><\/div><\/div>\n<div class=\"et_pb_text_30 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><p>Pour toute question ou r\u00e9clamation : +223 75 38 79 38 (appel ou WhatsApp) ou <a href=\"mailto:contact@ferefen.com\">contact@ferefen.com<\/a>. Nous recherchons toujours d\u2019abord une solution amiable, y compris par des moyens \u00e9lectroniques (article 152 de la loi n\u00b0 2016-012). Vous pouvez \u00e9galement saisir le service charg\u00e9 de la protection du consommateur ou une association de consommateurs. Les pr\u00e9sentes CGV sont soumises au droit malien ; \u00e0 d\u00e9faut d\u2019accord amiable, le litige rel\u00e8ve des juridictions maliennes comp\u00e9tentes.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"et_pb_group_14 et_pb_group et-last-child et_pb_module et_flex_group et_pb_css_mix_blend_mode_passthrough preset--module--divi-group--ffcard-douce\" id=\"ffl-refs\">\n<div class=\"et_pb_text_31 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>R\u00e9f\u00e9rences<\/p>\n<\/div><\/div>\n<div class=\"et_pb_heading_15 et_pb_heading et_pb_module et_flex_module preset--group--divi-heading--divi-font--hp5h6dj--zj9fdta4f1\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Textes de r\u00e9f\u00e9rence<\/h2><\/div><\/div>\n<div class=\"et_pb_text_32 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--fftexte-liens\"><div class=\"et_pb_text_inner\"><ul>\n<li><a href=\"https:\/\/www.sgg-mali.ml\/JO\/2016\/mali-jo-2016-22.pdf\" target=\"_blank\" rel=\"noopener\">Loi n\u00b0 2016-012 du 6 mai 2016<\/a> relative aux transactions, \u00e9changes et services \u00e9lectroniques (Journal officiel du 27 mai 2016)<\/li>\n<li><a href=\"https:\/\/www.ecolex.org\/fr\/details\/legislation\/loi-n2015-036-du-16-juillet-2015-portant-protection-du-consommateur-lex-faoc153143\/\" target=\"_blank\" rel=\"noopener\">Loi n\u00b0 2015-036 du 16 juillet 2015<\/a> portant protection du consommateur, et son <a href=\"https:\/\/faolex.fao.org\/docs\/pdf\/mli160444.pdf\" target=\"_blank\" rel=\"noopener\">d\u00e9cret d\u2019application n\u00b0 2016-0482\/P-RM du 7 juillet 2016<\/a><\/li>\n<li><a href=\"https:\/\/sgg-mali.ml\/JO\/2013\/mali-jo-2013-26.pdf\" target=\"_blank\" rel=\"noopener\">Loi n\u00b0 2013-015 du 21 mai 2013<\/a> portant protection des donn\u00e9es \u00e0 caract\u00e8re personnel, modifi\u00e9e par la loi n\u00b0 2017-070 du 18 d\u00e9cembre 2017<\/li>\n<\/ul>\n<p>Les liens m\u00e8nent au Journal officiel de la R\u00e9publique du Mali ou \u00e0 des bases juridiques publiques. Seuls les textes publi\u00e9s au Journal officiel font foi.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-225284","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions g\u00e9n\u00e9rales de vente - Ferefen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ferefen.com\/cgv\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions g\u00e9n\u00e9rales de vente - Ferefen\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ferefen.com\/cgv\/\" \/>\n<meta property=\"og:site_name\" content=\"Ferefen\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/ferefen\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-15T18:46:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ferefen.com\\\/cgv\\\/\",\"url\":\"https:\\\/\\\/ferefen.com\\\/cgv\\\/\",\"name\":\"Conditions g\u00e9n\u00e9rales de vente - 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